Cancellation Policy

Payment Terms and Conditions

At the time of confirming your reservation, you shall pay for a minimum of 50% of the total amount corresponding to your accommodation, programmes, treatments and/or other services by credit card or by bank transfer. Furthermore, at the time of check-in, we will proceed to make a charge on your credit card for the remaining amount of the total contract. If you do not have a credit card, payment must be made in cash or with a debit card.

Upon check-in, you will be asked for your credit card number to guarantee the payment of all the services, treatments or products that you require before and/or during your stay at Eupepsia.

Forms of payment accepted are: cash, bank transfer to the account provided by Eupepsia and authorized credit card. The term cash will be understood as paper money and legal tender currency in the USA. Card payments will be made in the guest’s own national currency unless expressly indicated otherwise, in which case payment will be charged in USD.

Cancellation Policy and Reservation Modification

In case of cancellation of your stay, the penalties indicated below will apply, according to the moment of notification:

Any stay cancelled at least 30 days prior to the arrival will be fully refunded, except for the 5% corresponding to the administrative expenses of the deposit charged.
Any stay cancelled 30-15 days prior to date of arrival will have a penalty of 50% of the contracted stay, including services and treatments.
Any stay cancelled 14-8 days prior to date of arrival will have a penalty of 75% of the contracted stay, including services and treatments.
Any stay cancelled less than 8 days prior to the arrival or if the guest never appears, there will be a penalty of 100% of the contracted stay, including services and treatments.
Where appropriate to return a deposit paid by credit card, or part of it, and if more than 30 days have lapsed from the payment thereof, reimbursement may be made only by bank transfer to the account indicated by the guest or via PayPal.

Once the guest checks-in, in case of early departures, for any reason whatsoever, the total contracted services will be charged, without the possibility of reimbursement or repayment.

Cancellation and Modification Policy for programs and/or extra treatments
The pre-contracted program can be modified by another program or it can be cancelled and replaced by a la carte treatments without penalty up to 7 days before arrival. Once this time limit has passed, a penalty of USD500 will be applied in case of a change or modification of a pre-contracted 4+ days long program.

The extra treatments and services contracted during the reservation process may be modified by other treatments and services, but may not be cancelled, except that it may be changed or modified provided there is availability and the change/modification is requested before 18.00h of the day prior to the treatment day. In case the treatment or service is cancelled at times other than the established ones, the full cost will be automatically charged to your account.

General Payment Terms

You undertake that all details you provide to in connection with any services or products which may be offered by Eupepsia on the Site (including Resort room reservations) will be correct and, where applicable, the credit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. Eupepsia reserves the right to obtain validation of your credit card details before providing you with any services or products.

We accept payments using Amex, Visa and MasterCard credit card.
Estimated rates displayed are based on exchange rates at the time of inquiry. If payments are invoiced in any local currency, they will be subject to the global exchange rates at the time of your final transaction confirmation.

All offers are subject to availability at the time of reservation. Offers are not valid in conjunction with any other offer or contract and do not apply to groups. Rates are per person, per night and vary with the type of package, room, length of stay and date of arrival, and do not include applicable taxes, service charges, levies, resort fees, gratuities or surcharges, unless otherwise expressly noted. Rates are subject to change.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and merchant policies and rules.

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